How to take backup of osTicket Database
How to take backup of osTicket Database
1. Log into your Linux server as ‘root’ user or as any user with sudo privileges
2. Go to ‘include’ directory within osticket installation directory

Osticket configuration file
3. If you don’t know your installation directory, search for ost-config.php file using find command.
root@osticket:/# find / -iname ost-config.php
/var/www/osticket/include/ost-config.php
/var/www/osticket.bak/include/ost-config.php
4. Use less command to view the content of ost-config.php
root@osticket:/# less /var/www/osticket/include/ost-config.php
5. Note down DBHOST, DBNAME, DBUSER, DBPASS in ost-config.php file
# Database Options
# —————————————————
# Mysql Login info
define(‘DBTYPE’,’mysql’);
define(‘DBHOST’,’localhost’);
define(‘DBNAME’,’osticketdb’);
define(‘DBUSER’,’osticket’);
define(‘DBPASS’,’osticketpass123′);
6. Take osTicket MySQL database dump using MySQLdump command
Enter password:
7. Run the above mysqldump command and enter osticket database password
osTicket database dump will be saved in .sql format.